Storage Southborough Terms and Conditions
These Terms and Conditions set out the agreement between Storage Southborough and any customer using our storage, removal, packing, or related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the following meanings:
Customer means the person, company, or organisation that requests or uses our storage or removal services.
Services means any storage, removal, packing, loading, unloading, handling, or related services that we provide.
Goods means the items that we are asked to move, handle, or store on behalf of the customer.
Contract means the agreement between Storage Southborough and the customer, consisting of these Terms and Conditions and any written confirmation of the booking.
2. Scope of Services
Storage Southborough provides storage and removal services for domestic and business customers. Our services may include the collection, transportation, delivery, and storage of goods, as well as ancillary services such as packing, unpacking, and provision of packing materials.
The specific services to be provided will be set out in our quotation or booking confirmation. Any additional services requested after the initial booking may be subject to additional charges and separate agreement.
3. Booking Process
All bookings are subject to availability and to acceptance by Storage Southborough. A booking may be made by telephone, in writing, or through any booking system we make available, and will only be confirmed when we issue written or electronic confirmation.
To provide an accurate quotation and allocate appropriate resources, we may ask for information about the quantity, type, and nature of the goods, access conditions at collection and delivery points, any parking restrictions, and any special requirements. The customer is responsible for providing complete and accurate information.
Where a survey or assessment is carried out, the quotation will be based on the details obtained at that time. If on the service day the actual work differs significantly from what was originally described or assessed, we reserve the right to adjust the price or, in significant cases, refuse to carry out the work on safety or practicality grounds.
By confirming a booking, the customer warrants that they are the owner of the goods or have the authority of the owner to enter into this contract. The customer agrees to be responsible for all applicable charges relating to the booking and services provided.
4. Quotations and Prices
Unless otherwise indicated, our quotations are based on the information provided by the customer and are valid for a limited period, which will be stated in the quotation. Quotations are exclusive of any parking charges, tolls, congestion charges, fines, or similar costs, which will be payable by the customer in addition to the quoted price.
We reserve the right to revise quotations if:
There are changes to the services requested or the information provided.
There are delays caused by the customer or circumstances beyond our control.
Additional labour, equipment, or materials are required due to unforeseen access issues, volume increases, or special handling needs.
Any revision in price will be communicated to the customer as soon as reasonably practicable.
5. Payments and Charges
Unless otherwise agreed in writing, payment for removal services is due in full prior to the commencement of the work. Storage charges are normally payable in advance and may be billed on a weekly or monthly basis, as stated in the quotation or invoice.
We may accept payment by methods that we specify from time to time. The customer is responsible for ensuring that any payment details are accurate and that sufficient funds are available. If a payment fails or is reversed, the customer remains liable for the outstanding amount.
If payment is not received by the due date, we reserve the right to charge interest on overdue amounts at the statutory rate applicable in the United Kingdom, and to suspend or withhold services, including access to stored goods, until full payment has been received. We may also recover any reasonable costs incurred in the collection of overdue accounts.
For ongoing storage, failure to pay storage charges when due may result in termination of storage, restriction of access, and disposal of goods in accordance with the terms of this agreement and applicable law.
6. Cancellations, Postponements, and Refunds
The customer may cancel or postpone a booking by giving us as much notice as possible. Specific cancellation periods and any applicable charges will be outlined in the quotation or booking confirmation, but the following general principles apply:
If the customer cancels with reasonable notice, we will use our discretion to reduce or waive any cancellation charge where possible.
If the customer cancels or postpones with short notice, or on the scheduled service date, we reserve the right to charge a percentage of the quoted price, up to 100 percent, to cover time, staffing, and administrative costs that cannot be recovered.
For prepaid services, any refund will be processed using the same method of payment, where practicable, and within a reasonable time. Non-refundable deposits or charges will be clearly communicated at the time of booking.
We reserve the right to cancel or amend a booking due to circumstances beyond our reasonable control, such as extreme weather, road closures, equipment failure, or safety concerns. In such cases, we will offer an alternative date or a refund for any services not carried out, but we will not be liable for consequential or indirect losses resulting from such cancellation.
7. Customer Responsibilities
The customer is responsible for:
Providing accurate information about the goods and access conditions.
Ensuring that all goods are adequately packed, unless packing services have been explicitly booked.
Ensuring that the premises at collection and delivery locations are safe, with clear access for vehicles and personnel.
Obtaining and paying for any parking permits or permissions required for our vehicles to operate legally and safely.
Removing or securing any fixtures, fittings, or appliances in accordance with manufacturer and safety guidelines before removal.
Identifying any especially fragile, valuable, or unusual items that may require special handling.
The customer must not ask our staff to do anything that may endanger their health and safety or violate road traffic or parking regulations.
8. Goods Not Accepted for Removal or Storage
Unless expressly agreed in writing, we will not accept responsibility for the removal or storage of:
Any illegal goods or substances.
Explosive, dangerous, flammable, or hazardous items, including but not limited to gas cylinders, fuels, paints, chemicals, or firearms.
Perishable or living items, such as food, plants, or animals.
Cash, securities, jewellery, watches, precious metals, or other valuable documents and collections.
If such prohibited items are found among the goods without our prior agreement, we may remove, dispose of, or otherwise deal with them at the customers risk and expense and may notify the relevant authorities where required.
9. Waste Regulations and Disposal
Storage Southborough operates in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company, and standard removal or storage services do not include the disposal of household or commercial waste.
Where we agree to remove unwanted items for disposal, this will be subject to separate charges and compliance with relevant waste legislation. We may refuse to remove any item that is classified as hazardous waste or that we reasonably believe cannot be handled or disposed of safely and lawfully.
The customer is responsible for ensuring that any items presented for removal or disposal are not hazardous without prior disclosure. The customer agrees to indemnify us against any claims, penalties, costs, or damages arising from the presence of undeclared hazardous or illegal waste among the goods.
We may use appropriately licensed third parties for waste removal or recycling, and once items have been handed over for disposal, they cannot be retrieved.
10. Storage Terms
Where storage services are provided, goods will be stored in premises or containers that we designate. We will take reasonable care to protect goods while in our custody, but we do not guarantee climate control or special environmental conditions unless expressly agreed.
Storage charges will be payable for the entire period during which goods are in our custody, including any notice period required for termination. Access to stored goods may be available by prior appointment and may be subject to a reasonable access fee, depending on the nature and frequency of access required.
If storage charges remain unpaid for a period specified in our invoices or notices, we may exercise a lien over the goods and, after giving reasonable notice, sell or otherwise dispose of them to recover outstanding sums, in accordance with applicable law. Any surplus after costs and charges will be held for the customer, but we will not be liable for any loss in value arising from such sale or disposal.
11. Liability and Limitations
We will take reasonable care in handling, transporting, and storing goods. However, our liability is subject to the limitations set out in this section.
We will not be liable for loss or damage arising from:
Faulty or inadequate packing carried out by the customer or third parties.
Normal wear and tear, ageing, or deterioration.
Inherent defects in the goods, including susceptibility to damp, rust, or infestation.
Acts or omissions of the customer or third parties not under our control.
Events beyond our reasonable control, such as weather, traffic incidents, or acts of public authority.
Our liability for loss or damage to goods, whether arising in contract, tort, or otherwise, will be limited to a reasonable sum per item or per consignment, as stated in our quotation or confirmation. Customers are advised to arrange their own insurance cover for goods of high value or particular sensitivity. We do not provide insurance advice and any cover must be arranged directly with an insurer.
We will not be liable for any indirect, consequential, or economic loss, such as loss of profit, loss of revenue, or loss of opportunity, arising from the performance or non-performance of our services.
12. Claims and Complaints
Any apparent loss or damage to goods must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after collection or delivery or after the goods are removed from storage. We may ask for photographs, descriptions, and supporting evidence to assess any claim.
Complaints regarding service quality or conduct of staff should also be raised promptly so that we have the opportunity to investigate and, where appropriate, address the issue. We aim to handle complaints fairly and efficiently and to reach a resolution where possible.
13. Access, Parking, and Obstructions
The customer is responsible for ensuring that our vehicles can safely access the collection and delivery points, including arranging any necessary parking permissions. If suitable parking is not available, we may be unable to carry out the services as planned and may charge for waiting time, additional labour, or the need to rebook.
We are not responsible for any fines, penalties, or charges incurred as a result of following the customers instructions where legal parking is not available. Such costs will be passed on to the customer.
14. Right to Subcontract
We reserve the right to use subcontractors or agents to carry out all or part of the services. Where we do so, these Terms and Conditions will still apply, and we will be responsible for the acts and omissions of such subcontractors within the scope of the contracted services.
15. Data Protection and Privacy
We will collect and process personal data about customers and their representatives for the purposes of providing our services, managing bookings, and handling payments. We will handle such data in accordance with applicable data protection laws in the United Kingdom.
Personal data will be kept secure and will only be retained for as long as necessary for the purposes for which it was collected, or as required by law. Customers may have rights in relation to their personal data, including rights of access and correction, subject to legal requirements and limitations.
16. Termination
Either party may terminate the contract for ongoing storage or scheduled services by giving any notice required in the quotation or agreement. We may terminate or suspend services immediately if:
The customer fails to pay any amount due by the required date.
The customer commits a serious or persistent breach of these Terms and Conditions.
We reasonably believe that continuing to provide services would be unsafe, unlawful, or would expose us to unreasonable risk.
On termination, any outstanding sums become immediately payable and we may retain possession of goods until payment is received. For stored goods, the provisions relating to non-payment and disposal will apply.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement, including any non-contractual obligations.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by Storage Southborough in exercising any right or remedy shall operate as a waiver of that or any other right or remedy. Any waiver must be given in writing.
These Terms and Conditions constitute the entire agreement between Storage Southborough and the customer in relation to the services and supersede any prior understandings or agreements, whether written or oral, relating to the same subject matter.
